VPNXQ ยท Contact & Support
For connection, subscription, or order issues, submit a ticket through the user dashboard. Keep your issue details and follow-up replies together so you can track progress in one place.
You must be logged in to use support tickets. VPNXQ does not require an email address; create an account with a username and password.
CONTACT CHANNELS
Use tickets for issues that require account verification, including subscription import errors, connection problems, order status, and refund requests. Submit your request from the account associated with the order, and add any follow-up details to the same ticket.
View or Submit a TicketNo public support email address has been listed, so email support is unavailable. For account, billing, or connection issues, use the ticket system and avoid sending your information to unverified addresses.
No Telegram contact account has been listed, so there is no Telegram link. Submit support requests through the user dashboard, and do not assume an account found in search results belongs to VPNXQ.
REQUEST DETAILS
Include your platform, the error message shown by your client, the route you selected, and what you were doing when the issue occurred. Note whether you changed networks or routes, whether other apps can connect, and what troubleshooting steps you have already tried. These details help identify whether the issue is related to your local network, client settings, or route.
If you attach screenshots, include the error message and relevant settings, but hide your account password, full subscription link, access credentials, and any personal information unrelated to the issue. Do not post subscription links in public discussions.
In your ticket, specify the plan, the order status shown in the dashboard, and what you would like us to check. If the status has not updated after payment, you may attach a redacted transaction receipt, keeping only the order details needed for verification.
VPNXQ offers a 60-day no-questions-asked refund policy. To request a refund, state this clearly in your ticket. See the Terms of Service for details. Payment methods: Alipay / WeChat Pay / USDT. Do not share your payment account password in a ticket.
FOLLOW-UP
No fixed response time has been published. Check the user dashboard for replies after submitting a ticket. Connection troubleshooting may require additional error details, while order and refund requests may need payment status verification. Resolution time depends on the issue and whether the information provided is complete; we do not promise an immediate reply.
If you have new details or screenshots about the same issue, reply to the original ticket to keep the conversation together. While you wait, review the Getting Started Guide for setup and connection steps, or visit the Help Center for common questions.